Vantaggi
Hybrid working with set-up provided; co-workers are the best part of the job, giving more support than management does. You have autonomy on calls to do what you think is best for the customer; just be prepared to back yourself up. No overtime, so if you are stuck working, you can take the minutes back as an early finish the next day.
Svantaggi
Heavy micromanagement - work trackers log how many accounts you work on to the second. They also have unrealistic expectations for what credit specialists should do, especially within the vulnerability sector. Burnout and cognitive overwhelm are unavoidable in this position. No support for mental health or any other health conditions given by the business. Strict structure and limits to progression, isn't easy to work your way up the ladder unless you want to be an operations manager.