Started well then completely changed! - Recensione dipendente - Energy Specialist presso E.ON Next

Started well then completely changed! Was told it was all about customer service, it didn't matter how long it took as long as the customers query was dealt with, after 8 weeks of training I was then told they were expecting 40 to 60 interactions per day and within 2 further weeks expecting 80 - 100 per day, no longer interested in quality and customer satisfaction and looking to drop customers as quick as possible. Working with customers was usually 6 hours per day and expecting 15 interactions minimum per hour. I was told I was not suited to the job! 16 joined on same day as me half were lost by the time I left.