Vantaggi
Co-workers are always more than happy to assist you with any issues you may have with a case. Very large network with multiple vendors, allows for great exposure to many different systems. A fair amount of freedom when working on cases.
Svantaggi
For the workload the position is horrendously underpaid way below industry average. Severally understaffed which leads to a massive workload which causes unnecessary stress for staff. Higher more staff. The documentation is very poor at best making tasks that should be very simple to perform unnecessarily complicated. There is no service desk to handle the administrative work, the noc handles all emails and phone calls which diverts attention from technicians be actual technicians and working on faults. No other NOC operates this way.