MBA | 4+ Years in US Mortgage & Auto Insurance Operations - Recensione dipendente - Senior Associate presso EXL Service

Partnered with Hartford (US Client) to redesign the policy renewal process, cutting processing time by 15%. Gathered and documented requirements for system enhancements, ensuring 100% alignment with client needs. Conducted audits on mortgage/ auto insurance transactions, reducing processing errors by 18%. Monitored and reviewed team deliverables, implementing process corrections that boosted accuracy rates by 22%. Trained and mentored junior analysts on best practices, improving first-time-right accuracy by 25%.