Vantaggi
Very low bar, you don't need to work as hard as in other consulting firms to survive (if this is a pro)
Svantaggi
No diversity at all (85+% are Indians, no women in leadership positions), a bunch of Team B or C players acting as if they were Team A players, lot of arrogance and constant internal fights for stupid things. Most of the OC Sr. Mgrs. have been in that company for ages and it would be very hard for them to survive if they were in any other place. Compensation is below average, benefits are cheap, they have 401K matching as a retention tool as they pay it as a lump sum in March (if you are still around). Projects are very boring and not challenging at all. Clients only hire EXL because they are cheap and use them as a body shop for backfilling. Very high turn over (it must be a record). The left hand doesn't know what the right hand is doing.