Vantaggi
free leftovers/rejected ugly food. got to try a lot of desserts that i never would have bought because of the price. it’s a front-facing customer service position so you deal with Those Customers, but thankfully the managers stood beside their employees (at least in my experience).
Svantaggi
managers were not accommodating of health-related scheduling needs. way too many potential responsibilities without sufficient pay — $15.40/hour plus tips, but as a QSR employee, you can be placed to work at any of six different counters (pastry, gelato, coffee, pizza, pasta, wine cart) depending on staff and customer volume. it’s serving, packaging/plating food, maybe heating it up, cashiering, etc for all counters. you’ve gotta be familiar with *everything*. not sure if baristas are paid more, but i’m hoping they are since that is a heck of a job on its own that requires separate training. also, it’s pretty much always understaffed which sucks because then the employees have to cover more stuff than they would if eataly hired an adequate amount of people and was able to hang onto them for longer than a couple months at a time.