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I Wouldn’t Recommend - Recensione dipendente - Account Manager presso Eden

1,0
25 mag 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- You get to work with some really great people - You get to work with some really great companies (Clients and Vendors) - Free snacks and lunch - Dinner Stipend if you work past a certain time

Svantaggi

- No work/life balance: You are worked 24/7. Expect to get pinged or texted at 2am, on your day off, at a doctor’s appointment, and even on vacation. Days aren’t just long, they are non-stop. This is not role specific, it was company-wide. - “Fires”: There is always a “fire” going on for very insignificant issues. If an office is running low on paper towels, the sky is falling and you better put everything aside to fix the “problem”. - Micromanagement: Your every action is questioned, and you need approval to do anything customer facing. Even your emails are heavily monitored. You don’t feel like you can make any judgement calls on your own, which is frustrating during time sensitive escalations. - Lack of Resources: The company had super aggressive growth/revenue goals, and a lack of resources to back them up. Teams were drowning because processes had not been ironed out, and the technology hadn’t been built to sustain such hyper-growth. -No Voice: You have no voice, and your opinions/concerns are not actually addressed. It’s all lip service. I was promised dozens of times that things would improve in areas I was concerned about, and not one thing changed. -Inexperienced Management: Many higher ups in the company are promoted because they all know each other and not because they have the required experience to do the job.

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Risposta di Eden
6y
Thank you for sharing this constructive feedback. You're right that our good intentions were lacking execution and our success may have gotten a bit ahead of our processes. We are on the road now to not only shore things up but get ahead of the growth. Since you have been at Eden, we've taken a number of steps to help everyone's voice to be heard including instituting upward feedback surveys during performance reviews. That way, employees are able to provide anonymous feedback on their manager. Additionally, we've implemented a number of processes and procedures including technology updates based on direct suggestions of the team members. Our goal is to build the tools and the environment where employees can thrive and excel at their job. As I've mentioned in other responses, we are also actively hiring more seasoned leaders/managers to help provide a great foundation for the company. Thanks again for sharing your thoughts and we wish you all the best in your future endeavors.

Esplora altre recensioni su Eden

5,0
6 apr 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Smart and hardworking group of people

Svantaggi

Do not recognize when they are overworking people

1
2,0
26 feb 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Friendly, ambitious, and driven coworkers - Benefits (unlimited PTO, snacks, budget for team bonding, dental/vision/medical) - A place where you can make an impact if you're liked by the right people

Svantaggi

- Overwork/ no work life balance - Below market pay - No real career progression - No career mentorship - Round after round of layoffs - Pivots business model every 3-4 years Some horror stories: 1) CEO pushed out hired COO who was trying to create more structure as opposed to the existing fratty culture 2) Frequently allowing operations team to be verbally abused by clients 3) One particular manager who did not allow an employee to go to her mom's wedding and another employee to go get a checkup following a car accident 4) Underpays H1B employees, when they're already underpaid (some not breaking 6 figures for tech roles) 5) Promised job security only to fire more than half the company a week later

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