Vantaggi
Some of the people that work there are really nice. They will pay for you to get professional certifications and materials as long as they benefit the company.
Svantaggi
Constantly put techs in a position to fail. Send technicians with little to no notice to a customer site to install software they have not installed before. They believe that all technology is the same and can be scripted. There is no job stability. They constantly go through "layoffs" and let people go. The only way to make it there more than a year is by being there already more than five years. After you leave they will still try to hold on to your certifications so that they can be compliant with their vendors. They also make you sign a 18 month contact to repay training and if you don't leave on their terms they will hit you up for every penny and more.