Lots of overtime, good location, work itself is not bad
Svantaggi
Work a lot of hours and never get caught up due to understaffed departments. The work is okay but not able to do a thorough job due to being understaffed for the workload. Very difficult to have work/life balance
Good Benefits and insurance
Groceries benefit
School reimbursement
Gym benefits
Hospital indemnity
Insurance
Remote work convenience
Svantaggi
Pay rate never really goes up.
Prefer to promote inexperience outsiders than from within.
Low pay
At the whim of Manager
Favoritism
Political
Pretentious
Metrics based of friendship with Management
Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group.
QIP is also at the whim of the manager.
Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.
