Great pay scale and solid bonuses. This is about the only true positives I can think of at this time.
Svantaggi
Toxic work culture, company appears to only care about quarter to quarter metrics. A lot of out sourcing is occurring currently so be aware this likely will affect more and more jobs. The front line works operate out of fear and are not empowered to affect any meaningful change.
Good Benefits and insurance
Groceries benefit
School reimbursement
Gym benefits
Hospital indemnity
Insurance
Remote work convenience
Svantaggi
Pay rate never really goes up.
Prefer to promote inexperience outsiders than from within.
Low pay
At the whim of Manager
Favoritism
Political
Pretentious
Metrics based of friendship with Management
Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group.
QIP is also at the whim of the manager.
Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.
