Vantaggi
Pay is decent (not initially) M-F schedule Great co-workers Work from home (for the time being)
Svantaggi
Management Schedule Selections Promotions are not because of merit Please beware of this company! The pay is subpar when you first start. The schedule selection is so shady and most associates are dissatisfied with how it is run (change it). Managers gossip with employees even about other employees personal health conditions, mental health conditions, and drug addictions. This is so crazy because HIPAA is so important for a health insurance company and the management does not adhere to this for employees! There is never enough time for training or coaching because the department is never meeting service level. They also have the ESR's taking calls almost everyday which is not part of their job description. The managers pick their favorites for promotions and special projects not on merit or seniority with the company. Contacting HR for issues is a joke because they are only there to protect the company, meanwhile employees are retaliated against. It's impossible to meet the department metrics if you are understaffed. The employee health insurance structure was changed and our premiums have increased and our coverage has decreased.