Be prepared to always be at work - Recensione dipendente - Guest Service Agent presso Embassy Suites

3,0
23 mar 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People are amazing and hours are flexible so they try to help as much as possible. Supposedly they try to promote within as much as possible too.

Svantaggi

Not enough pay for the stress and complaints you have to deal with. Although you are empowered to "make it right", agents should be paid more.

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5,0
1 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Team atmosphere, and Travel Benefits

Svantaggi

Honestly it's just getting harder to hire line level employees.

2,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Svantaggi

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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