Vantaggi
The benefits were awesome. I enjoyed all of the perks that were given to us. I also loved my co-workers. They made the job manageable.
Svantaggi
Management at the calll center and many of the front desk areas is quite awful. Managers are generally only worried about meeting the numbers, and fail to realize that their staff are human beings who go through things just like they do. Because they are all about the numbers, they forget to check in with their employees to make sure we are okay. Also, I noticed that HR tends to look out for the managers more than they do lower level employees. Don't submit a complaint because rest assure that retaliation will shortly follow. Don't be surprised if you develop anxiety issues and problems related from stress thanks to poor leadership and management. Also, the pay is ridiculously low.