Mass Mutual Migration - client service Nightmare - Recensione dipendente - Client Services Manager presso Empower

1,0
1 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working remotely is a nice perk.

Svantaggi

The Mass Mutual 401k side of the business is an absolute dumpster fire. Very poorly planned by management and leadership. Everything is duck taped and falls on the shoulders of the lower level employees. Executive leadership and management have taken no action to make improvements. Employees in client services are demanded to fix everything on the fly. The client service manager role is a terrible position within the organization. I would not recommend it. Employee retention has been awful. It’s a revolving door in client services. Look for another organization that has better leadership and established direction.

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Risposta di Empower
2y
Thank you for your feedback. We live by our values, one of which is We Do the Right Thing - we encourage associates to speak up if there are improvement opportunities or concerns.

Esplora altre recensioni su Empower

5,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Svantaggi

None that I have found.

5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Svantaggi

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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