Supportive coworkers can't outweigh the negatives - Recensione dipendente - Service Desk Technician presso Enterprise Integration

Great people and plenty of opportunity. Technologies are always changing and you're continually on the cutting edge.

Growth requires personal investment and doesn't happen overnight, but this is true for any position that is worth while.

The company offers nice remote flexibility and I enjoy working on a good mix of technical issues every day. The team is generally friendly and people are willing to help each other out. I’ve been able to build up my troubleshooting skills as I’ve handled more tickets.

Some of the processes are outdated and could be improved to make things smoother. Communication between departments can be slow at times, and the workload feels uneven. There isn’t much clear direction on career growth or advancement. Schedules can change between nights and days with very short notice, and hours are usually 32 to 35 per week with limited overtime.