Vantaggi
Its remote. I like to be able to work from home.
Svantaggi
The scheduling is messed up. They started making everyone work a weekend shift. Even for the employees who have paid their dues to earn weekends off. The hours of most employees were cut without our consent. Theres's graders who listen to our calls and nitpick everything we say and do. Keep adding more impossible things we need to say and do on the call. Just told us recently we no longer get what's technically sick leave and need to put in time off requests two weeks in advance. The scheduling system could possibly offer approved time off but as a day shifter I never get any options for time off offered. Theres never opportunity to be promoted or get a raise once you are capped. New hires are offered small raises if has good metrics and grades. Theres different queues to be trained and put on as well to get a little bit more but that means you will never get more than 60 seconds between phone calls. It's being yelled at all day on the phone while typing and navigating dashboards that never have all the information we need to help the callers. The benefits are lack luster.