Stressful, irritating, long hours not worth the above average pay. - Recensione dipendente - Technical Services presso Epic

-Work life balance is bad--each night expect to get at least a dozen new emails. Most Epic employees only have other Epic employees as friends. Heading out involves drinking and complaining about how much stress their customers and management are placing on them. -So many internal processes and documents, etc. Often the changes required by customers are not difficult and not particularly creative, but a matter of mastering the vast jungle of Epic jargon. -No more "Research & Development days". These have been eliminated for TS. -After training, they drop you off a cliff before you are actually capable of helping customers. -Unclear advice from more experienced staff, who seem irritated by follow-up questions, which take more time away from their workload. -Everybody is evaluating you. Anyone you have interactions with--your team lead, your mentor, your office mate, the other TS you asked for help. -50+ hours per week if you want to stay on par. They'll advertise 40-45, but this is a function of how they log hours internally, which doesn't account for walking between buildings for meetings, and because most employees don't log all the time they spend emailing or performing other administrative tasks. (You literally have to log not just your hours for each day, but a breakdown of how you spend those hours.)