1,0
14 feb 2017
Ex dipendente, più di 10 anni
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
your own account manager, had a good support structure
Svantaggi
outsourced most of support, went from a great service oriented company that took great care of its customers to a profit driven only company at the detriment to the customer. Laid off a lot of talent and experience. Sending third party techs onsite. Went from a proactive company to a reactive only company. Reduced the quality of support but did not reduce the price they charge.