Micromanagement, and a lot of politics. - Recensione dipendente - Dipendente anonimo presso Esri

2,0
13 giu 2013
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible work schedule Benefits Training

Svantaggi

Limited paid time off your first 3 years. No bonuses, and limited raises. Management doesn't listen. Working in support is like working in a CALL CENTER/HELP DESK. The job ad is false advertised. You do not know what you are getting yourself into until you start working. You are MICROMANAGED. Working in support is all about metrics/numbers. If you do not meet your metrics one week, you are chastise. Working in support makes you feel like you are glued to your chair, answering calls all day. If you take a break, you are asked why you are not logged into your phone taking calls; you feel like you are not valued. My advise would be not to work in support unless you are looking to work in a help desk environment, taking calls all day. Maybe working in other parts of ESRI is better, but working in ESRI support is not something you would want to do or make a career out of.

Esplora altre recensioni su Esri

5,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people and very flexible working conditions

Svantaggi

There are no negatives to this job

2,0
12 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Esri pays your health insurance. A few extra holidays that other companies may not offer.

Svantaggi

-Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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