Horrible Experience - Recensione dipendente - General Manager presso Extended Stay America

1,0
22 dic 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The long term guests made working there worthwhile.

Svantaggi

Very little support from upper management. HR is only in place to protect the interests of the company at large, while individual hotels are left overburdened and understaffed. There is hardly any incentive for housekeeping and GSRs to do their jobs properly due to low pay. This, in turn, leverages them to under perform and also the reason why turnover is high. It is a very stressful environment and open to several breaches of safety for guests and staff alike. I would not recommend ESA unless you enjoy ring leading an insane asylum of a circus rodeo. Management only cares about the money. There is zero work life balance. Be prepared to be on call 24/7.

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5,0
21 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My location was very nice and the guests were wonderful.

Svantaggi

Employee retention is difficult in this market/

5,0
14 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Svantaggi

I have no cons. My employment so far has been amazing!

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