No sense of direction (very indecisive), highest turnover rate I have ever witnessed, there's absolutely no structure (schedules were a constant disaster), district managers are always trying to take the easy way out because they're too busy running around like chickens with their head cut off. They never seem to be prepared for anything, everything always feels last minute, like they're winging it...chickens I tell you. They're constantly making changes without proper notification both internally and externally, it's pretty common to receive an apology email as an employee and/or customer because they failed to give notice of any updates and changes. They are growing fast, which sounds positive, but unfortunately they just don't seem have the qualified leadership to properly manage their daily operations. Company morale has been trending down for over a year from my experience and nobody seems to be willing to do anything about it. You hear a lot of great things, but soon understand that words mean little to nothing when it chines to the integrity of this company. Extra Space Storage used to be a great company and I used to enjoy working there, but I left because they are falling apart. With this acquisition we were experiencing a lot of employees leaving or being encouraged to leave, and yet somehow they seem to be more focused on the next person they want to fire rather than the next person they need to hire. Over my tenure I worked with a full staff for a brief stint of maybe one or two months. You will be constantly told to transfer to or cover other facilities because your district is always understaffed so be prepared to drive, but more importantly, be prepared to be told that you're going to work at another facility as late as the night before you're expected to work there.
