Upper Management lacks empathy & have idealistic expectations. There are no checks & balances with upper management. They will sacrifice the Managers & site staff to keep a customer happy while paying dimes & nikcles. Many Managers have left on stress due to the exaggerrated wrk, short staff, no overtime & ridiculous time frames. Our regionals are stressed out & over worked with their plate overflowing & no one who cares to listen because, at the end of the day everything is their responsibility.