No one in management has any idea how to run a company. There is no communication, no metrics for growth, no feedback, and often outright dishonesty from the CEO, Lawrence Hester. Under different leadership, FH could be an amazing company. Unfortunately, Lawrence is unfit to run a company (the failure of his previous company should be the first hint), and is borderline-unfit to interact with other human beings. He is dishonest, incompetent, vindictive, and cruel. He is convinced of his own intelligence, despite there being no evidence to support the idea that his intellect is anything above middling.
But here's the important part: when negative Glassdoor reviews started coming in, Lawrence made a lot of employees go write positive reviews. Obviously you can't force employees to do something like that, but his reputation for vindictiveness is known throughout the company--and most of the Colorado startup community--and employees feared that he would fire them if they didn't write good reviews to balance out all of the honest ones.
Bottom line: the software is excellent, the development team is highly-skilled, but the company is run by a madman, and he will almost certainly run it right into the ground.
