Lead Consultant - Recensione dipendente - Call Center Lead presso FedEx Office

1,0
16 lug 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great learning experience for all printing capabilities. You will learn so much about banners, posters, high volume printing, time management, and organization. The pay is pretty good for a retail position, but this job requires so much more than just retail. You will learn so much about shipping products as well. There is a great network for seeking help with tech support, or anything else. As a company, I enjoyed it so much, but this store lacked leadership and management.

Svantaggi

The location I was at was constantly short staffed, and then you will constantly be told to cut payroll by management and corporate. You would spend the majority of your shifts alone, regardless of how busy it was. Managing two POS systems as well as monitoring any incoming orders and emails could be very stressful without any team members on hand. You would work every single weekend, again most of it by yourself. You could only run to the bathroom if no one was in the store and you locked up really quick. If you work Sunday, you will work a 7 hour shift with no lunch or break because you are the only person there. As for upward mobility, they would rather hire off the street for management than promote from within, and then they will ask you to train your new superior. You will ask for training repetitively for a new position and be told there "just is not enough time to train you yet" for six months solid. During my time there, two full time and two part time people left the store, and only two part time people were hired to replace this loss, and we were still "over payroll."

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5,0
31 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Svantaggi

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Svantaggi

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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