Vantaggi
Outstanding undervalued team members make the company. The everyday team, Assistant Managers, Center Managers, and District Managers make the company, but receive very little reward for going above and beyond every day. The feeling of "being in the trench together" and the meager pay are the only reasons for going to work every day.
Svantaggi
The company does not trust its people. Managing Directors and higher excessively micromanage those at the Center level and do not allow them to think. Constant pressure for cutting payroll, using certain production systems to print, and more work loads from the Managing Director and up make it near impossible to provide the customer service required to make profit. Pressure to use a production system for printing causes longer waits for customers and make them wonder "Why do you need my name? I only need one copy." It's ridiculous! Strangling payroll spreads stores so thin that team members feel they cannot call out when sick even if it puts everyone else at risk.