Metrics and tasks outweigh customer focus. - Recensione dipendente - Assistant Manager presso FedEx Office

2,0
13 set 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Co-workers and some of the benefits. It could be a great place to work for and the opportunity is there.

Svantaggi

Everything is about metrics and tasks that do not help customer service. They actually hurt customer service and sales. False simplification. Between product of the month, sales to plan, monthly controlled monitoring, pack-n-ship, understaffing, payroll constraints, package volume, an INK checklist, on-line training, done right and on time, we listen, formally voice of the customer, cleaning your own bathrooms, a ridiculous checklist for all print orders, having team members check everything that is done and recheck it is a miracle customers are taken care of at all.

Esplora altre recensioni su FedEx Office

5,0
31 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Svantaggi

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Svantaggi

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

Vedi recensioni per: Utile|Valutazione|Data|Tutto