Vantaggi
-When there is high call volume the pay is awesome
-They do allow you to work overtime at your discretion
-Owner is very down to earth and personable, he really cares about his employees regardless of whatever "rank" they're at
Svantaggi
-Very easy to create an unhealthy work/life balance
-By extension, that imbalance is encouraged if you are not hitting your numbers, regardless of whether call volume is high or low. For example, I was shamed or guilt tripped for hitting anything less than 50-60hr work weeks, regardless of whatever I had going on in my personal life.
-Extremely poor communication in between management and various departments i.e. telemarketing, service, finance, sales reps, etc. Makes for a very frustrating work environment when everyone is not on the same page regarding protocols or new information. Issues are raised to management but nothing is ever resolved,