Run and don’t look back… - Recensione dipendente - Delivery Manager presso Fidelity Life

Work life balance, good management

High workload, less promotion and opportunity

WFH Discounted health insurance Good amount of leave Good pay compared to market rate Most people are nice (excluding management)

Training is always an ongoing issue - high turnover rate of staff means that they are constantly desperate to have enough cover on the phones and never have enough time to structure a proper training plan. Most of what we learned was picked up as we went along. Then you get blamed when you make a mistake even though you never receive training. Nepotism is rampant - don't expect to get internal opportunities as they prefer to hire external people who are friends with/in relationships with management instead. Systems are OLD and barely usable. HR are incredibly unapproachable and unhelpful, as is management. Any time issues or concerns are raised they are incredibly quick to brush it all under the rug. However the microsecond you make a mistake they are on your back about it immediately.