If you plan to work in the Charlotte office beware. They are strict on the Charlotte office because they use it as the face of company, so all eyes are on you, the freedoms you think you will have when you start working are non-existent. The company has been through many reorganizations with no clear directive. This creates instability with the jobs they offer, but management will sit back and blow smoke about how you have nothing to worry about after watching a whole department get cut within 24 hours. The constant jump in KPI's is designed to keep the bottom at the bottom and the top at the top. All perks are based on performance, doesn't matter how long you've worked there, your compensation and title could stay the same just because you aren't over exerting yourself. They don't know how they want to promote, and on a good day they preach high performers, and next they want you to engage with coworkers, but then end up promoting individuals who are just management favorites with no real qualifications who have never engaged or been helpful. If you are knowledgeable they'll give you responsibilities but if you aren't playing within their social network or being a brown-noser you will just become their mule who they give responsibilities to but you'll continue to stay where they want you which is typically at the bottom. Their hybrid policy is assigned, be aware they will want you in office the same days as your manager so there is no flexibility. You will get stuck with a schedule you do not want especially being fresh out of training. They've incorporated inconvenient schedules for the sake of helping their customer base and to help with the MILLIONS of funded loans, but these same schedules do not provide adequate work life balance. Another point to the MILLIONS funded, they can't seem to scrape up a couple of coins to give their representatives who do all the leg work pay increases simply because they meet "market standards" in regard to income. But there are companies paying more with their employees doing less as we speak,
FULLY remote, I might add. Management acts like its life of death for employees to be in office, meanwhile looking you dead in your face/ignoring your presence when around everyone. This point goes more to the OPs managers and higher who feel being in office will build their teams, but sit at their desks with their mouths shut listening to everybody's business or talking amongst themselves. The managers, can and will be immature and messy. As a leader you are supposed to lead your team and make yourself available to everyone you manage, but they will quickly pick favorites and cater to those individuals. Then there's the other side of the coin with managers being MIA, all while being in office and present. If you need assistance or guidance from those particular managers, good luck, you might get a response within 48 hours. By that time the Titanic has already sunk. If you are just there to work and go home and aren't interested in socializing with them, good luck with getting the attention and assistance you deserve. When process changes happen they are not communicated in a timely manner or even at all, and so when a mistake is made on your part as an agent, because you weren't given the proper guidance, your quality assurance score is put in jeopary and management looks at you like you're stupid as if you were supposed to read their mind. The company has engagement surveys that allegedly lead to change, but what really happens is leadership will take the results from those surveys and twist them to make changes that fit more with their narrative, nothing to do with what might actually be best for their representatives. They don't invest in their representatives like they should. No updated company swag has been provided, just given out once when you are first brought on in training. Very few catered lunches, office events, etc. But you better believe their salaried employees get all this and more. You could be thinking what's the big deal, aren't most companies this way? I would agree with you, but the point of this is to just make you aware of the goings on, it's still your choice to apply or not. Happy hunting.
