Don’t trust them - Recensione dipendente - Customer Service Advisor presso Firstsource Solutions

2,0
3 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There aren’t any unless you building experience

Svantaggi

Started off on the Lloyds contract and all was going so well. When Lloyds pulled out told we being transferred as we “were the best call takers” which was absolutely not true as some of the people transferred were the biggest call avoiders. Approximately 60 were first for alleged bad stats and as far as I knew these were the real hard working people. Along comes NatWest training went ok but NatWest had a very toxic culture encouraged by Firstsource management, most advisors way too young and many spotted in opposite sex’s bathrooms engaged in illicit activities. Because of the lack of calls being answered the ones actually working weee out under a lot of stress hence I no longer work there, the targets and stats are unrealistic

avatar
Risposta di Firstsource Solutions
1y
Thank you for sharing your experience. We appreciate your honesty and understand that transitioning between contracts can be challenging. We take concerns about fairness, workplace culture, and operational targets seriously. While we strive to recognize and retain the best talent, we acknowledge that experiences can vary, and we regret that you felt the selection process was not reflective of actual performance. Additionally, workplace conduct, and culture are priorities, and any reports of inappropriate behaviour should be addressed promptly. If you would like to discuss your experience further or provide specific details, we would be happy to listen and take appropriate action. Please feel free to reach out directly to: (Darryl Coleman) Wishing you the best in your future endeavors.

Esplora altre recensioni su Firstsource Solutions

5,0
4 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team support from everyone

Svantaggi

Not much pto and policy change

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Svantaggi

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

Vedi recensioni per: Utile|Valutazione|Data|Tutto