Low employee morale - Recensione dipendente - Client Service Analyst presso Fiserv

-Pay. They start you around 38k or so, which isn't bad for a recent college grad. But you soon realize that it is not competitive for the industry, and you're generally solving software issues for customers and data centers that make significantly more money than you do. Raises are a max of 2% a year...which is bad. This is the main complaint of any Fiserv employee. Most of the talented people leave Fiserv after a year or so, and make about 15k more a year for a competitor or Fiserv customer. -Training: Most people here don't go to school for anything computer or software related, they essentially hire you and train you from the ground up. That's good, except the training is very unorganized, very little for the expectations they have for you, and it won't be easy or enjoyable for most people who don't know much about computers. -Morale: You aren't making much money, you're working in a stressful environment, and the senior analysts that you rely on for help are either too busy or just plain lazy. You'll be troubleshooting issues way above your skillset, working through lunch or after work hours, there will be nobody available to help you....and you'll be troubleshooting issues that the customers IT manager (making 70k a year) wasn't even able to resolve. It's frustrating, to say the very least. -Advancement: If you love the software, don't mind about low pay, and learn the product, it is possible to move up to a manager or senior analyst role. But, as I said, most people leave long before that, and if you do make it that far, it's pretty normal to have senior analysts that have been in the same job for 10-15 years and still make less than 60k.