meh - Recensione dipendente - IT Helpdesk Analyst presso Flagstar Bank

2,0
23 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very good paid time off policy if you can manage to stay and avoid layoffs. Starts at four weeks PTO a year. The remaining pros are really moot points because the entire department I worked for was outsourced to a third-party company from India: Got to work from home everyday. Pay was good for the skill of work performed. Supervisor was very hands off. One month severance when laid off (should have been more, see below).

Svantaggi

Started as a contractor, worked for almost two years before I was fully hired in (they kept pushing back my hire-in date). Didn't appreciate the yo-yoing of getting hired in, just to be laid off eight months later. When hired in, salary decreased by $1 an hour. "It costs more to have a contractor than an employee". Not a huge difference, but come on!! Oh, and in January for annual salary increase my increase was $0.26 an hour. Yippee.. Also, my nearly two years of working at the company as a contractor did not count towards additional tenure towards my severance, but guess what, people who worked for a completely different bank before that bank was acquired by Flagstar DID have that time they worked not even at flagstar count. That is completely wrong. I worked at Flagstar starting in November of 2022, the entire time starting from then should have counted towards severance compensation. Changeover to outsourcing of IT support to India happened suddenly without advanced training or much planning, this means those still employed by the bank have likely had a terrible time getting support when having a problem that needs resolved. Moot point but before the outsourcing the IT department was horribly managed in terms of communicating changes to all teams, and having proper documentation of changes/procedures.

Esplora altre recensioni su Flagstar Bank

5,0
27 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very knowledgeable and helpful people who are experts in enterprise systems

Svantaggi

N/A during my time with the company

2,0
10 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are decent. Average PTO

Svantaggi

My experience with this company has been disappointing. Branch goals are unrealistic with no marketing or brand awareness to support the high goals and teams feel defeated. Senior leadership often communicates in a demeaning way, which has contributed to high turnover and declining morale. Despite emphasizing the importance of ‘hiring right,’ the President of Consumer Banking has cycled through three heads of Consumer Banking in just three years. The annual review process is long and drawn out (5 month process) and feels inconsistent and more like a popularity contest than a true evaluation of performance. Although the scale ranges from 1–5, employees are told that most ratings will fall in the 2–3 range, with 4s being rare and 5s essentially unattainable. The calibration process appears to focus more on filling predetermined rating quotas than assessing actual contributions. Employees are required to write their own reviews, which are then rewritten by leadership before being sent to HR for calibration. The final ratings often seem influenced more by internal politics than by merit. Annual increases are very minimal or zero. Overall, the environment lacks transparency, fairness, and genuine support for employee growth.

5
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