Vantaggi
The staff are amazing! Great for looking after each other and even better at putting plasters on everything so guests don't see the problems. Always going to have some that are useless but Morag, Operations Manager, Tom, Night Manager and the Concierge team are all holding the place together.
Svantaggi
Andrew Cook, the General Manager, seems to have no idea what he is doing. Whether this is him or Providence who have taken over ownership is unclear. What I do know is that we did not have the absolute basics to do our job. No pens, no luggage tags, no welcome cards and not even keycards. Thankfully Morag is still there otherwise they probably still wouldn't have any of these. If you are part of management you will be changed to salaried and yet expected to work every hour under the sun with no extra pay. Also to note, HR is a joke and will openly discuss private issues and mock staff members very loudly around others. Any grievance that has been raised always comes back as "not enough evidence" which is unsurprising from the HR team.