Vantaggi
Websense has industry leading products that give a tech great opportunities to learn and grow. There is interesting, challenging work, with great customers. As others have pointed out, it's great to have work at a stable company in these times! There are a lot of great people that you get to work with. Even the managers that shill for the company in these reviews are pretty nice people to work with.
Svantaggi
Upper levels of management are destroying the morale of tech support at a stunning rate. I have difficulty imagining that they are not doing it on purpose, it's so well done...but that is crazy, so it must just be a misunderstanding of some kind. There seems to be some trouble in staffing the Tech Support department well, and this has led to poor customer satisfaction. Rather than dealing with this head on, management is trying to find shortcuts. I hope that by the time they realize that there ARE NO SHORTCUTS TO CUSTOMER SERVICE that too much damage has not been done.