Easy to get swept under - Recensione dipendente - Customer Service Representative presso Foundever

3,0
2 giu 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Good for experience building -Despite being metrics-driven and witnessing many empty threats (at others), I have witnessed it's pretty hard to get fired unless you're straight out consistently taking too much time off, late, etc -If you're a friendly person it's not hard to make friends who are in the grind with you and get it -I will at least say a proper effort is made for inclusivity at a professional level

Svantaggi

-Toxic middle management energy -Awful pay -Metrics-driven and highly micromanaged -Incentives for overtime casually fall through the cracks leaving you out of luck -If a campaign is slow your metrics mean nothing, get ready for MTO and deal with it financially -no one cares about you as a person or the financial stress it causes, you're a warm body if that to them. -You consistently work for an invisible always unsatisfied client with a whip

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5,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

7 week training to get a person ready to go into production.

Svantaggi

Work hours depends on clients needs. So hours may vary.

2,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Svantaggi

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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