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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Poor Experience - Recensione dipendente - Customer Service Representative presso Foundever

      1,0
      24 set 2022
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Able to work from home

      Svantaggi

      Micromanagement. Constant pressure to finish calls in 10 minutes or less, regardless of whether or not customer's issue was being solved. When sales quotas were implemented, we were still expected to continue to answer calls in 10 minutes or less, even though sales calls were much longer than troubleshooting calls. Another negative was that the break times were very short (two 10-minute breaks and one 30-minute lunch for an 8.5 hour shift).

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      Risposta di Foundever
      3y
      Thank you for sharing this honest review. We always want our associates to feel comfortable sharing their experiences with us, good or bad. We understand that giving good customer service to your customers is important to you along with having a good work life balance. We will definitely share your feedback. Kim from Sitel Group

      Esplora altre recensioni su Foundever

      5,0
      29 mag 2026
      Financial representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      7 week training to get a person ready to go into production.

      Svantaggi

      Work hours depends on clients needs. So hours may vary.

      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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