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      Foundever

      Azienda coinvolta

      Recensioni su Foundever

      Training was a joke - Recensione dipendente - Technical Support Agent presso Foundever

      1,0
      8 ago 2015
      Technical support agent
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Free DIRECTV if you stick around long enough to get it. 1-3 weeks OCP.

      Svantaggi

      Training is sub-par. Had multiple and ongoing technical issues (sitel side) multiple times throughout day and multiple days with VOIP, Conference Call service, Adobe Connect slow, awful customer management database looks like Windows 95. Trainer seemed to talk down to the new employees. I don't know how that keeps anyone around or wanting to do this crappy job for a mere $9.00 hour. So many different databases and so many stupid things you have to do just to handle a call and manage to do this within the call metrics. It's a slap in the ba**s either way you put it. I see why when I call into DIRECTV they seem disgruntled.

      Esplora altre recensioni su Foundever

      2,0
      10 giu 2026
      Account resolution specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Svantaggi

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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