Retention specialist - Recensione dipendente - Dipendente anonimo presso Frontier

The companies upper management is completely detached from the actual reason this company is failing. As part of the recent "restructuring" the company let go seasoned employees, many of whom were employed by GTE/Verizon/Frontier for 20+ years, to replace us with minimally trained vendors. We were asked to retain customers that were being put through hell with the recent conversion, with limited to no offers. At the point of being provided actual retention offers, the company had dug the hole too deep. Upon being told we were losing our jobs all blame was put on us saying "you could have all tried a little bit harder". Often times it was apparent we cared more about the customers than the company. With each contract negotiation benefits were taken away, yet we were asked to do more.