-Supervisors create a negative work environment, often speaking poorly about employees in internal communications, which fosters distrust.
-Coaching sessions with supervisors aren’t particularly helpful—“action plans” are given out, but they mostly involve basic common sense rather than real guidance or support.
-The account’s growth seems to be driven by the agents, not the supervisors, raising questions about leadership effectiveness.
-Career advancement is based on personal connections rather than performance or merit.
-The company culture does not encourage professional development or long-term success.