Vantaggi
Entry level benefits are good, very good compared to other non-degree entry level jobs. Strong job security, you'll keep your job as long as you can stand it. Strong company and a very good product. I have GEICO insurance and recommend it, though I wouldn't recommend working here.
Svantaggi
How do you run a large Call Center in the US and keep it cheap? Track phone employees time to the second, realizing that saving 2 seconds per call saves huge money when you add it all up. But something has to give, and everyone here knows phone reps burn out before 2 years and customers with anything other than an easy issue often receive poor service. Career opportunity? If you come in as a call rep without a degree and political skills your career is 2 years maximum on the phones. Phone Representatives OFTEN go for a lower paying non-phone job instead of quitting, just to get off the phone. Maybe 10% of employees have a special ability to tolerate the phone for years. Call center supervisors have even more pressure. They have to force the phone people to get all their metrics (call times, hold times, non-phone working times, all measured to the second) down, because the supervisor is managed based solely on the average of their employees numbers . Wonder why 3 phone representatives in a row can't correct your auto policy? The one that takes the extra time to 100% unscrew the mess will always have "bad numbers", is CONSTANTLY "counseled" on their failures, given smaller raises, and not allowed to "post" for other jobs since their numbers aren't good. There is no way to call that particular representative back, and it wouldn't matter anyway because they're gone. They went back to bartending to finish their degree so they can get a job doing "anything not related to call centers".