Spare yourself - Recensione dipendente - Customer Service Representative presso GEICO

GEICO has a very clever marketing tactic when it comes to getting employees in the door. Offer months of paid training, paid vacation, sick leave and advertise as being a company that "cares for their employees." Do yourself a favor and truly consider a few things on this site before committing to employment to this company. Note that the average employee turn over is just over one year. This is a FORTUNE 500 company and people are coming and going like patrons at a fast food restaurant. When I first started at GEICO I was excited to be a part of such a huge company that was willing to pay for and provide my training so that I could become a licensed insurance agent. In the beginning the atmosphere was fun and high spirited but that changed quickly. In the service department you are graded on an unbelievably difficult scale that ranges from technical errors to perceived errors by a department that is responsible for "grading" your calls. Based on WHO is grading the call, you could be coached or fail. Believe me when I tell you that there is very little margin for error and agents are routinely threatened with termination of employment. They sell you at the door with all of the perks, one of which is paid vacation and sick leave but fail to inform you that if your are sick (even WITH a physicians note) that calling out regardless of advanced notice with result in a hit to your dependability (which can not drop below 97% or again you will be threatened with termination of employment. Also, if you know that you are currently sick, go to work ill and request to use paid vacation for the next day or two as to not adversely effect your dependability, you will be swiftly told that you can not "Plan sick leave" and that request will be declined. During your employment you will be drafted to work the paid holidays that they promise-you do get paid overtime but only if you work over 40 hours and because the standard work week is 37.75 it's never much of a bonus. Also, don't fall for the "advancement opportunities" ploy. You can only advance to supervisory/management position with completion of a bachelors program...and all that talk about GEICO footing the bill for your tuition? Only if you want to take a loan out through their employee credit union AND pay interest! Or you can pay it all upfront and they offer reimbursement (up to 5k-taxed). GEICO has the corporate game down to a science. Any way they can come up with to make sure they come out on top, they will do it.. They even make you sign an agreement upon hire that forfeits any accrued paid time off if you resign or are terminated, which for the longest time I thought was against the law but they managed to find a way around that as well! GEICO is hands down the most scheming, underhanded company I have ever worked for. It's a shame that they pay so much to educate and train employees just to have them leave after a year because the job and environment are such that no one wants to stay.