Vantaggi
Benefits, Vacation, Profit Sharing, tons of financial perks and kickers are available. Most of the employees, from the cleaning staff up to the Department Managers and CEO's are lovely people that are great to work with. The pay is great - for good reason (see below). Lots of shifts to choose from. Lots of different jobs within the company. They train you from the bottom up, and pay for your licensing and continued education which is nice.
Svantaggi
Get ready to get burnt out - quickly. Working in the service department is extremely demanding and the highest stress job I've ever had. You must maintain core several metrics and phone calls you take (currently 14 per month), that are monitored on a daily monthly and yearly basis by your team, your immediate supervisor and your manager. On top of regular requirements, there are usually monthly contests or occasional projects you may be required to work on. One may feel that their entire day is under a microscope. There is never a break from the requirement of 'stats' or a chance to really enjoy the previous months accomplishments because it simply starts all over again. It is never ending. There are many more opportunities to move up and on to other jobs within the company but there is also a lot more competition, as a large company that employs so many people. Basically, the job is really really difficult, stressful and worrisome and they pay you for it. It's certainly not for everyone.