Vantaggi
Free health insurance, good hours, and attendance system. The hiring process is very easy. You don't need experience so it is a good starting position in the call center world.
Svantaggi
I have been working there nearly 3 years, and I have been trained in all lines of business that is available at that sight. However I get paid the same as someone who just got hired and only trained in 1 line of business. There are no bonuses. They have a tier system so everyone in the same tier gets paid the same. They do not have tier 2 at that sight for Medicare anyways, so they are constantly stating that the people who are trained in all lines of business available for tier 1 are going to be the first to become tier 2s. This is bs, it's been 3 years it's just a way for the company to get people to do more work for the same pay. This is the company that runs 1800 Medicare, and the MarketPlace. Everyone always wonders why when they call these companies they feel the person doesn't know what they are talking about. Medicare reps get 3 weeks of training, and marketplace gets 2 weeks. Then are thrown to the wolves. You mainly learn on your own. This is why everyone gets there 2 years of call center experience then leaves for better opportunity, if you are made permanent because they only hire temp to perm.