From Phenomenal to Pathetic - Recensione dipendente - Dipendente anonimo presso Genesys

1,0
3 feb 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked full time for ININ (which merged with Genesys) when it was a great company. Great HR, good ideas, good culture, etc. I left for a different job in a different state and kind of regretted having to leave at the time. However, I have stayed in the loop of what has gone on the past year or two and it is just so sad to see how far the company has fallen. Please buyer or potential employee of Genesys (who absorbed ININ) beware. See comments below in the Cons section.

Svantaggi

Recently, it appears the CEO lost interest in who they put in charge of departments at ININ. That is the polite way of looking at it. How else does one account for people in positions of power (that stay in power) who operate in an underhanded ways. People doing jobs that they have no idea (and literally no professional experience) doing. Not to mentioned all the dishonesty involved. Wouldn't an interested CEO be involved enough to know when this is going on? Nearly whole teams have abandoned ship to avoid the downfall. That is prior and in addition to the problems of merger with the new company Genesys. Usually acquisitions, "mergers", involve layoffs, but obviously they don't even care about their employees enough to provide meaningful severance (employees who have worked for the company for many years given only a token gesture of compensation). And how layoffs are determined is apparently by whoever is the manger's favorite person (not who has the most experience and value to the company). It stinks of inexperienced, unprofessional, narcisstic managers who can't see beyond their own warped image of themselves and their ambition. I'm sure that will lead the company in the right direction

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Risposta di Genesys
9y
Thanks for your feedback. If I am reading your comments correctly, this is a review written about the company long after your own departure and your own positive experience. Please encourage your friend who is relaying these comments to you to reach out to me, or anyone on the leadership or HR team, to discuss their concerns. ...Best, Tracy (Tracy Cote, Chief People Officer)

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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