Not all smooth sailing - Recensione dipendente - Dipendente anonimo presso Genesys

2,0
1 mar 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

open time off, company paid holidays, flexible work enviroment

Svantaggi

I worked for ININ prior to the acquisition by Genesys. So far communication has been practically non-existent. Most of the leadership roles were filled with Genesys people even though the ININ leaders may have been more qualified. There is a general lack of trust with the Genesys leadership. It feels like they want to keep you in the dark. The environment is very siloed and people don't help each other if it isn't in their job description. There are managers from Genesys who have new teams in Indy, but haven't even taken the time to meet with them in the 3 months since the acquisition. There are still so many unknowns it is frustrating. They were in such a rush to close and Don was in such a rush to move on to his next project and sell that no one has taken the time to integrate properly. There are so many areas that don't have defined processes or a path forward.

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Risposta di Genesys
9y
Thank you for your feedback. During this acquisition we are doing our best to provide strong communications, but I acknowledge during a time of uncertainty and change, even too much may not be enough. I see you’re from Indianapolis; in addition to company and department all hands meetings, communications to leaders, internal cross functional meetings, emails, newsletters, and intranet pages, in Indy we’ve also had several of our top leaders come and speak with teams, small groups, and conduct “open hours” drop in sessions for individuals to meet one-on-one. I hope you took advantage of some those meetings to learn more about the changes that are taking place and to share your feedback. If not, there will be more opportunities to do so. I encourage you to reach out to your local site leadership or the HR and Communications teams if you'd like to discuss live. We welcome your feedback, really. Tracy Tracy Cote, Chief People Officer

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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