Vantaggi
Genesys still seems to have industry leading products. But the spate of acquisitions in the last two years have completely changed the company for the worse. If you don't believe me, see the trends for Glassdoor ratings. In the past 2 years, it's gone down form 4.5 to 3.6 and sinking fast,
Svantaggi
People who came in through acquisitions are given senior positions to the detriment of long time employees in spite of the acquired products being decommissioned (Angel). And existing employees are being asked to train their replacements in Chennai. Genesys software isn't good at Natural Language Understanding. Amazon put Alexa in the cloud with AWS/connect. Instead of focusing on threats to its very existence, senior management seems to be interested in just growing through acquisitions. And yes, they got a new logo, I see (Wonder what it cost).