Customer Experience? That's not accurate - Recensione dipendente - PSO Management presso Genesys

1,0
8 ago 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Genesys pays well and is relatively run well. They are looking to make their margins and get the return for their private equity company. They do a very good job at that.

Svantaggi

Although they preach the customer experience is most important to them, it isn't. They cut corners, especially in professional services. They treat employees poorly, for the most part. I'm not a disgruntled employee - just look at the line of long timers that are lined up out the door. You don't have an exodus like this when you are treating your employees well and living up to your word. It's unfortunate.

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5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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