Sales Operations - Recensione dipendente - Dipendente anonimo presso Genesys

2,0
12 set 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The combination of the Genesys and Interactive Intelligence product lines made perfect sense and complimented each other well. Neither company could have moved into the others space as successfully as combining the two.

Svantaggi

I have been through multiple acquisitions in my career and in every one of them we were told what a great cultural fit the two companies were. This has NEVER been true. You cannot combine a glass of vodka and a glass of orange juice and just get more orange juice. You get a totally different drink and this was the case with Genesys and ININ. From a product standpoint it made perfect sense to combine the companies but the ownership structure was not a good fit. The investors that own Genesys are looking to get their 30% ROI in the next couple of years and are willing to make whatever sacrifices are necessary to get them there. ININ was a company that was focused on building something for the long run and made investments that were in alignment with that philosophy. And when Genesys gets sold again to Oracle or Microsoft or whomever, the culture will again become an entirely new thing, so don't say "It's a great culture fit" because you won't know.

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Risposta di Genesys
7y
Thanks for your post. You’re right – when you mix two distinct cultures together, you get something different. But to stay with your analogy, even though vodka may be good on its own, and orange juice is definitely good on its own, together they are still good! Well, depending on your preferences, I suppose. And that’s just it – change is welcome from some perspectives, and challenging from others. Our attrition is below the industry standard – yet we continue to monitor employee satisfaction and take action wherever we see opportunities. We have great investors who truly care about the people - and invest in our growth. Again, thanks for your comments and I wish you well in your future endeavors. Best, Tracy (Tracy Cote, Chief People Officer)

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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