This company is killing my reputation - Recensione dipendente - Account Executive presso Genesys

The cloud offerings are killing my reputation in my market. The sales process is great. Post sale, the customer is always surprised to find out that the entire implementation team is overseas in Asia. Try explaining that to a CIO that just signed a six figure SOW. Implementation are long, have scope creep, and never hit their milestones. Problems are escalated and go into a black hole. The customer has to threaten to pull their contract to get any attention. Post implementation all support is based in Asia, and the product has frequent outages. I have zero happy referenceable clients and they blame me for selling them a bill of goods. It's been this way for years, they keep telling us it is going to get better.