Genesys

Sales process is great, but post-sale is AWFUL! - Recensione dipendente - Senior Account Executive presso Genesys

2,0

12 mar 2019

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Good salary and compensation. If you are a hard worker and a self-starter, you will do well. I had a great boss in my territory that didn't try to micro-manage me but did his best to support my efforts.

Svantaggi

It is really hard to bring in a big fish and once you do, that's when things will go terribly wrong. From bad implementation timelines to outright rude behavior by the project management team, it will leave you red-faced when you check in with the customer. PureCloud goes down all the time and support is in Asia. All of my customers hated support. Yes, it's cheaper to have your support in Asia, but at what cost? Customers would do well to read these reviews to help make the determination of what is really under the hood. In a nutshell, Genesys PureCloud is unreliable, support is terrible, and implementation will not go as well as you planned.

Risposta di Genesys

Thanks for providing such an - unfiltered - review. At Genesys, being a self-starter is a key to success. We are a global team, supporting businesses of all kinds in over 100 countries, with employees in over 50 – we see this as a competitive advantage. Our PureCloud product is state of the art, and stats are publicly posted and available here: https://status.mypurecloud.com/. I recommend you reach out to your sales leadership or the HR team to discuss the challenges you are facing and work to find a solution to make Genesys the best it can be for you, and for everyone. Best, Tracy (Tracy Cote’, Chief People Officer)

Sales process is great, but post-sale is AWFUL! - Recensione dipendente - Senior Account Executive presso Genesys

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